FAQ

We have endeavoured to answer the most commonly asked questions here but if there is anything that is not covered please get in touch and we will help!

When will my order be processed?

Standard designs in all sizes are processed within 5 working days of receipt of order. In particularly busy/holiday periods this will increase to 7 working days.  

Personalised designs in all sizes are processed within 7 working days of receipt of order.  In particularly busy/holiday periods this will increase to 9 working days.

If you desperately need your order sooner than the times listed above then please get in touch with us and we will do everything we can to help.

What are the shipping costs and delivery times?

UK 

£2.50 - orders up to £20

£4.50 - orders over £20

Free - orders over £45

All orders are shipped via Royal Mail Tracked48.

Delivery aim is 2-3 working days, once your order has left our studio.

Europe

£11.00

All orders are shipped via Royal Mail International tracked.

Delivery aim is 3-5 working days, once your order has left our studio.

Rest of world 

£13.00

All orders are shipped via Royal Mail International tracked.

Delivery aim is 5-7 working days, once your order has left our studio.

What size are the prints?

The prints are available in sizes:

  • A4
  • A3
  • A2
  • 30cm x 40cm
  • 50cm x 70cm
  • 61cm x 91cm

Please note that foil prints are available in size A4 and A3 dependent on the design.

If you require a print in a different size then please email help@gaylemansfield.co.uk and we'll be happy to help! 

What size are the greetings cards?

The cards are A6 (10.5cm x 14.8cm)

Do the prints fit standard sized frames?  Where would you recommend for frames?

They do!  We DO NOT sell the prints framed but we recommend IKEA, Nielsen, Habitat, and John Lewis.  

My order has arrived and it is damaged, what do I do?

Please email help@gaylemansfield.co.uk, with photos of your damaged print/s and we will advise.

 I would like to return my order, what should I do?

Please email help@gaylemansfield.co.uk in the first instance.  If you then go ahead and return your item/s, we will offer a refund upon receipt, provided the items are in re-saleable condition and were purchased within 30 days.  Please note that we DO NOT pay for return shipping costs.

I would like one of the prints in a different colour way to the one/s shown on the website.

We are happy to do this for you, please leave us a note attached to your order or email help@gaylemansfield.co.uk to discuss details! Please note that we can only change to existing colour ways found in our other designs, and that we cannot do any foil changes.

Production/packaging information

The art prints and planners are produced in-house on professional giclee printers, which create prints with incredibly fine detail and flat colour, using fade resistant inks and premium paper.  

Larger prints and planners are printed TO ORDER and cut out by hand with a scary scalpel, carefully rolled in tissue paper, and shipped in sturdy cardboard tubes.  

Smaller prints are also printed TO ORDER, and shipped in sturdy cardboard backed envelopes.  

Christmas card packs are individually packaged with envelopes.

TO AVOID DAMAGING YOUR GOODS, PLEASE TAKE A LOT OF CARE WHEN REMOVING YOUR ITEMS FROM THE PACKAGING.