faq

We have endeavoured to answer the most commonly asked questions here but if there is anything that is not covered please get in touch and we will help!

When will my order be processed?

Standard and personalised designs in all sizes are processed within 3 working days of receipt of order. In particularly busy periods this will increase to 5 working days.  

If you desperately need your order sooner than the times listed above then please get in touch with us and we will do everything we can to help.

What are the shipping costs and delivery times?

UK £3.95 (Free on orders over £75).

This is a flat rate which means that you can order multiple items and not have to pay any extra for them. We use Royal Mail 2nd class signed for delivery, which is a trackable service.

Please allow 2-5 working days for delivery.

Europe £8.50.  We use a Royal Mail tracked service.

Rest of world £12.00. We use a Royal Mail tracked service. 

Please allow 3-10 working days for delivery outside of the UK.

What size are the prints?

The prints are available in 5 sizes:

  • A4
  • A3
  • 30cm x 40cm
  • 50cm x 70cm
  • 61cm x 91cm

What size are the greetings cards?

The cards are A6 (10.5cm x 14.8cm)

Do the prints fit standard sized frames?  Where would you recommend for frames?

They do!  

We stock magnetic wooden frame hangers for your 30cm x 40cm and A3 prints.

We like Nielsen, Habitat, John Lewis 'House' range and DeSenio for frames.  

My order has arrived and it is damaged, what do I do?

Please email us with photos of your damaged goods and we will advise.

My order has not arrived, what should I do?

Please allow the correct amount of time for your order to arrive as stated above, but if you have been waiting a longer time than stated,  drop us an email and we will look into your tracking details.

Production/packaging information

The art prints and planners are produced in-house on a professional giclee printer, which creates prints with incredibly fine detail and flat colour, using fade resistant inks and premium paper.  

Larger prints and planners are printed TO ORDER and then cut out by hand and carefully rolled in tissue paper, and shipped in sturdy cardboard tubes.  Smaller prints are also printed TO ORDER and cut out by hand, and shipped in sturdy cardboard backed envelopes.  All greetings cards are individually packaged with envelopes.