How can we help?

FAQ

Processing orders

We print to order and aim to despatch your item/s within 72 hours. 

If your order is personalised, this increases to 5 days.

Mugs are made to order in small batches. We aim to despatch within 7 days.

Shipping costs / delivery times

UK

Orders up to £10 - £1.75

£10 - £22 - £2.50

Over £22 - £4.95

Orders up to £10 are shipped via Royal Mail 2nd class. 

Orders over £10 are shipped via Royal Mail Tracked48.

Delivery aim is 2-3 working days, once your order has left our studio.

EU

£12.00
(+ additional customs charges may apply, and are currently the responsibility of the purchaser in the receiving country)

All orders are shipped via Royal Mail International tracked.

Delivery aim is 3-5 working days, once your order has left our studio.

International

£15.00

All orders are shipped via Royal Mail International tracked.

Delivery aim is 5-7 working days, once your order has left our studio.

Framing

We frame all A4 and A3 designs. 

We stock the Nielsen pearl matt in black, the Nielsen pearl gloss in white and the Nielsen pearl matt in silver, which are premium frames from Germany. 

These frames are aluminium, and come with acrylic sheets to protect your artwork. 

We do not stock glass sheets.

Damaged items

Please email help@gaylemansfield.co.uk, with photos of your damaged print/s and packaging, and we will advise.

Refunds

Please email help@gaylemansfield.co.uk and we will advise. 

If you do return your item/s, we will offer a refund upon receipt, provided the items are in the condition in which they were received, and were purchased within 28 days. 

Please note that we do not pay for return shipping costs and we do not accept returns or exchanges of personalised items, so please make sure you double check your personalisation details and measurements before ordering.

Production / packaging information

Our prints / wall planners are made to order in-house, on professional giclee printers, which create high resolution photo quality prints with incredibly fine detail and flat colour, using fade resistant, archival inks. The paper we use is a super heavyweight premium matt coated paper, with a card like feel.

Larger prints (61x91cm, 50x70cm, A1 & A2) are cut out by hand, and shipped in cardboard packing tubes.  Smaller and framed prints are shipped flat in packing boxes.

If you order multiple items they may be packed and shipped in more than one box / tube.

Get in touch

Have questions about your order, or a general enquiry not covered above?