FAQ

We have endeavoured to answer the most commonly asked questions here but if there is anything that is not covered please get in touch and we will help!

When will my order be processed?

Standard designs in all sizes are processed within 3 working days of receipt of order. In particularly busy/holiday periods this will increase to 5 working days.  

Personalised designs in all sizes are processed within 5 working days of receipt of order.  In particularly busy/holiday periods this will increase to 7 working days.

If you desperately need your order sooner than the times listed above then please get in touch with us and we will do everything we can to help.

What are the shipping costs and delivery times?

UK 

£2.50 - orders up to £14

£4.50 - orders over £14

Free - orders over £75

We use Royal Mail 2nd class signed for delivery, which is a trackable service.

Please allow 2-5 working days for delivery once your order has left our studio.

Europe

£10.  We use a Royal Mail tracked service.

Rest of world 

£13. We use a Royal Mail tracked service. 

Please allow 3-10 working days for delivery outside of the UK once your order has left our studio.

What size are the prints?

The prints are available in 5 sizes:

  • A4
  • A3
  • 30cm x 40cm
  • 50cm x 70cm
  • 61cm x 91cm

What size are the greetings cards?

The cards are A6 (10.5cm x 14.8cm)

Do the prints fit standard sized frames?  Where would you recommend for frames?

They do!  Currently we DO NOT sell the prints framed however we do stock magnetic wooden frame hangers for your 30cm x 40cm and A3 prints.

We recommend IKEA, Nielsen, Habitat, John Lewis 'House' range and DeSenio for full frames.  

My order has arrived and it is damaged, what do I do?

Please email or DM us with photos of your damaged print/s and we will advise.

My order has not arrived, what should I do?

Please allow the correct amount of time for your order to arrive as stated above, but if you have been waiting a longer time than stated,  drop us an email or DM and we will look into your tracking details.

I would like to return my order, what should I do?

Please email or DM us in the first instance.  If you then go ahead and return your item/s, we will offer a refund upon receipt, provided the items are in re-saleable condition.  Please note that we DO NOT pay for return shipping costs.

I would like one of the prints in a different colour way to the one/s shown on the website.

We are happy to do this for you, please DM or email to discuss details! 

Production/packaging information

The art prints and planners are produced in-house on professional giclee printers, which create prints with incredibly fine detail and flat colour, using fade resistant inks and premium paper.  

Larger prints/planners are printed TO ORDER and then cut out by hand with a scary scalpel, carefully rolled in tissue paper, and shipped in sturdy cardboard tubes.  

Smaller prints are also printed TO ORDER and cut out by hand with the scary scalpel, and shipped in sturdy cardboard backed envelopes.  

Card packs are individually packaged with envelopes.